Shipments & Returns
Shipping Information
At Mexique Bookshop, we strive to deliver your orders quickly and safely across Morocco.
Delivery Areas:
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We deliver anywhere in the Kingdom of Morocco using Ozonexpress, a trusted courier service.
Processing Time:
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Orders are processed within 48 hours of payment confirmation, subject to stock availability.
Shipping Costs:
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Shipping fees are calculated based on the total amount of your order and will be displayed at checkout.
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For larger orders, we recommend grouping items to reduce overall shipping costs.
Delivery Times:
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Standard delivery usually takes 2–4 business days, depending on your location.
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Delays due to unforeseen circumstances may occur and are beyond our control.
Order Tracking:
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All orders shipped via Ozonexpress come with a tracking number, which can be used to track your delivery directly on the Ozonexpress website.
Returns & Exchanges
We want you to be fully satisfied with your purchase.
Right of Withdrawal:
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You have 7 days from the date of delivery to return your items for a full refund.
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Return shipping costs are borne by the customer.
Return Conditions:
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Products must be returned in perfect condition, complete, and in their original packaging.
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Only original, unused books or items are eligible for a refund.
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Custom orders or opened materials may not be refundable, unless defective.
Exchanges & Refunds:
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If a product is defective or damaged during shipping, we will replace it or refund it.
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Refunds are processed within 30 days of receiving the returned items.
How to Return an Item:
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Contact us via email or Instagram with your order number and reason for return.
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Pack the item securely in its original packaging.
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Send it to the address provided by our customer service team.